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  2. Scaling - Process and Infrastructure

Scaling - Process and Infrastructure

Customer service

  • What is customer service?
  • How do hardware businesses handle customer service?
  • How do self service SaaS businesses handle customer service?

Scaling your team

  • What is the definition of scaling?
  • Scaling in the high growth phase
  • How do you choose the right size working groups?
  • How do you scale without adding more employees?
  • How do you get the team to buy into your mindset?
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