Following are some resources for dealing with conflict.
Primal Leadership -Learning to Lead with emotional intelligence, Daniel Goldman, Richard Boyatzis and Annie Mckeee
Thomas-Kilmann Conflict Mode Instrument, Kenneth W. Thomas and Ralph H. Kilmann.
The Art of Dialoging, Carolyn Zeissett
Wired for Conflict, Sondra S VanSant
Difficult Conversations, Douglas Stone et al