Following are some resources for dealing with conflict.
Primal Leadership -Learning to Lead with emotional intelligence, Daniel Goldman, Richard Boyatzis and Annie Mckeee
Thomas-Kilmann Conflict Mode Instrument, Kenneth W. Thomas and Ralph H. Kilmann.
The Art of Dialoging, Carolyn Zeissett
Wired for Conflict, Sondra S VanSant
Difficult Conversations, Douglas Stone et al
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